RMT University: Managing The Workload

Managing Work & Driving Accountability

Once work is being captured and organized consistently, the next challenge is maintaining visibility as new requests pile in, priorities shift, and crews get pulled in different directions. In this final video, you'll learn why most operational issues are really visibility issues, and why backlog itself isn't the problem; losing sight of who owns what and where things stand is.

You'll see why maintaining tasks matters just as much as creating them, keeping statuses current and closing out completed work so the system reflects operational reality. As you wrap up the series, you'll understand how consistent capture, organization, and visibility work together to give teams shared information, clearer backlog management, and more reliable follow-through for constituents.