Introduction to Work Order Management
Municipal work requests come in from every direction. Whether that be constituent calls, field observations, or others, the challenge isn't receiving that work. It's capturing, organizing, and managing it consistently so nothing gets lost in informal systems. In this video, you'll learn what RMT Work Order Management is designed to do: provide a simple, centralized workflow for capturing and tracking day-to-day work, from pothole patching to constituent requests.
You'll see how this series shifts the mindset from "did we remember the work?" to "is the work captured and moving through the system?", and why that shift creates visibility into your backlog, workload, and accountability. You'll also understand how Work Order Management connects to RMT Pavement Management for agencies using both, while standing fully on its own for those who aren't.
